Refund policy

Return & Refund Policy

We want you to be completely satisfied with your purchase. We accept returns within 30 days of delivery, subject to the following conditions.

Return Eligibility

Items must be returned in the same condition in which they were received, including all original packaging, tags, and accessories where applicable.

New racquets must be unused and show no signs of play. Used racquets must be returned in the same condition as described and photographed at the time of purchase.

Return Shipping

Customers are responsible for return shipping costs for returns due to change of mind, incorrect purchases, or personal preference.

If an item arrives damaged, defective, or materially different from its description, The Racquet Room will cover reasonable return shipping costs.

How to Initiate a Return

Contact us at racquetroomofficial@gmail.com within 30 days of delivery. Please include your order number and reason for return.

We will provide return instructions and the appropriate shipping address. Please do not send returns without contacting us first.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method, generally within five business days. Your payment provider may require additional processing time.

Original shipping charges are generally nonrefundable for discretionary returns. This does not affect your rights if an item is defective or not as described.

Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us promptly so we can resolve the issue.

Nothing in this policy limits any rights provided by applicable consumer protection laws.